We built Propero to automate communication for property management. Today, we're opening it up to agencies.
Propero is AI property management software that sits on top of your existing tools. It reads your inbox, understands your portfolio, and handles the communication your PMs shouldn't have to do manually.
The problem with property management software today
Property managers are stretched. More properties, more compliance, more communication. The admin keeps growing but the tools haven't kept up.
Your PMs are good at their jobs. They respond to tenants, they handle issues, they keep things moving. But the part that falls through the cracks is everything after the first response. The owner who doesn't know rent will be late. The trade who needs confirmation. The follow-up that gets buried in the inbox.
Current rental property management software handles data well. CRMs, trust accounting, lease storage. But none of it handles the communication. Your PMs are still the relay for every conversation, across every property, every day. That's what Propero fixes.
How AI in property management actually works
Propero connects to your agency's inbox and reads every inbound email with the full context of the property, the tenant, and the conversation history. Then it drafts a response. Not a template. A real, contextual reply that your PM reviews and sends.
But here's the part that matters: it doesn't just draft the reply to the sender. If the owner needs to know, that gets drafted too. If a trade needs to be booked, that gets drafted too. One issue comes in, every relevant party gets a response. Auto-drafted, ready to send.
This is what AI in property management should look like. Not a chatbot. Not a template engine. An AI property manager that understands context, drafts real responses, and keeps every party in the loop.
Auto-drafted responses
Every inbound email is triaged and a response drafted using the full context of the property. Drafts appear in Gmail, Outlook, or your PropertyMe inbox. Your PMs review, edit if needed, and send.
The AI uses property data, tenant history, lease details, maintenance records, and previous communication to draft responses that are specific and accurate. No generic templates.
Multi-party communication
This is what agencies told us they needed most. One issue comes in. Propero drafts a response to the tenant, a notification to the owner, and a confirmation to the trade. All from a single inbound email.
Your PMs stop being the relay. The AI property manager handles the communication across all parties automatically.
Portfolio visibility and reporting
Response times, email volume, arrears, and open issues. All visible across the entire portfolio from a single dashboard.
See which PMs are on top of their portfolio and where things need attention. Track the metrics that matter to your agency: time to first response, draft acceptance rate, emails handled per day.
Maintenance triage
Maintenance requests come in from tenants via email or in-app. Propero identifies the issue, determines urgency and responsibility using current legislation, and drafts the response.
If the owner needs to know, they get notified. If a trade needs to be booked, that gets drafted too. The full request is tracked from submission to resolution.
Condition reports in minutes
Your PMs walk through the property, speak naturally, and Propero generates the report. What used to take 2 hours now takes 15 minutes.
Ingoing, routine, and outgoing reports. Each one compared to the last so changes are flagged automatically. Tenants can complete their own routine inspections through the app.
Legislation lookup
State-specific tenancy legislation across NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. Every auto-draft is backed by current law. Your PMs get accurate answers without having to look anything up.
Works alongside your existing software
Propero is not a CRM replacement. It's the AI layer that sits on top. It connects to PropertyMe, Property Tree, Gmail, and Outlook. Your PMs work from their existing inbox. Propero reads the data it needs to draft accurate, contextual responses.
No migration. No re-keying. Your rental property management software stays where it is.
Pricing
Based on portfolio size. No setup fees, no per-seat charges, no lock-in. Unlimited seats for your entire team.
Get started
Setup takes less than a day. We connect to your property management system, sync your data, and onboard your team.
Book a demo and see how Propero works for your agency.