Privacy Policy

About This Policy

This Privacy Policy explains how Propero (ABN 61 296 959 955) collects, uses, discloses, and protects your personal information. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Propero application, you consent to the collection and use of your information as described in this policy.

Our Contact Details

Propero ABN 61 296 959 955
Email: hello@propero.app

For privacy-related inquiries, complaints, or requests to access or correct your information, contact us at the email address above.

Personal Information We Collect

We collect the following types of personal information to provide and improve our service:

Account Information

• Full name
• Email address
• Phone number

Property and Tenancy Information

• Property addresses
• Rental amounts and payment records
• Lease agreements and tenancy details
• Tenant names and contact information

Media and Documents

• Photographs and videos (for condition reports and maintenance records)
• Voice recordings (for voice-guided inspections)
• Documents you upload or generate through the app

Technical and Usage Information

• Device identifiers and operating system version
• App usage patterns and feature interactions
• Crash reports and performance data

Payment Information

• Subscription status and history
• Payment transactions are processed by Apple. We do not collect or store your payment card details

How We Collect Your Information

We collect personal information:

• Directly from you when you create an account, enter property details, upload media, or communicate with us
• Automatically through app usage analytics and crash reporting
• From Apple regarding your subscription status (not payment card details)

If you provide personal information about other individuals (such as tenants), you must ensure you have their consent to do so and have made them aware of this Privacy Policy.

Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide the Propero property management service
• To process and manage your subscription
• To generate documents, reports, and communications you request
• To send you notifications about your properties, tenants, and rental payments
• To provide customer support and respond to your inquiries
• To improve our app through aggregated, anonymised usage analytics
• To comply with legal obligations, including record-keeping requirements

If we do not collect this information, we may be unable to provide you with some or all of our services.

Disclosure of Your Information

We may disclose your personal information to the following third parties:

Service Providers

• Apple Inc.: Payment processing and app distribution
• Anthropic PBC: AI assistant functionality. Anthropic does not use API data for model training. API inputs and outputs are retained for up to 30 days. See Anthropic's Privacy Policy for details.
• Google LLC: AI video analysis for condition reports via Gemini, and cloud infrastructure and data storage via Google Cloud Platform. Google does not use Gemini API data to train their models. API inputs and outputs are retained for up to 55 days. See Google's Gemini API Privacy Policy for details.
• PostHog Inc.: Anonymised analytics (USA)

These providers are contractually required to protect your information and may only use it to provide services to us.

Legal Requirements

We may disclose your information where required by law, court order, or government authority, or to protect our legal rights.

We do not sell your personal information. We do not share your information for third-party marketing purposes.

Overseas Disclosure

Your personal information may be transferred to and processed in countries other than Australia by our third-party service providers. The specific processing locations are determined by each provider and may change over time. Our key providers and their known hosting locations are:

• Google Cloud Platform: Cloud infrastructure and data storage (Australia)
• Anthropic PBC: AI processing (processing location determined by Anthropic)
• Google Gemini API: AI video analysis (processing location determined by Google)
• PostHog Inc.: Anonymised analytics (USA)
• Apple Inc.: Payment processing and app distribution

For details on where each provider processes data, refer to their respective privacy policies linked in the Service Providers section above.

Before disclosing personal information overseas, we take reasonable steps to ensure recipients comply with the APPs or are subject to a substantially similar privacy regime.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, modification, disclosure, or destruction, including:

• Encryption of data in transit (TLS) and at rest
• Secure authentication and access controls
• Regular security assessments
• Access limited to authorised personnel only

While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. You are responsible for keeping your login credentials confidential.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services while your account is active
• Comply with legal obligations (such as tax record retention requirements)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law. Financial records may be retained for up to 7 years as required by Australian taxation law.

Your Rights

Under the Privacy Act 1988 and the APPs, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or outdated information
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Complaint: Lodge a complaint if you believe we have breached the APPs

To exercise these rights, contact us at hello@propero.app. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

AI Data Processing

Propero uses AI services from both Anthropic and Google to power different features:

Anthropic Claude: AI Assistant

• Your prompts and relevant property/tenancy context are sent to Anthropic's servers for processing
• Anthropic does not use API data to train their AI models
• Anthropic retains API inputs and outputs for up to 30 days
• The AI assistant does not have access to your photos, videos, or voice recordings unless you explicitly include them in your query

Google Gemini: Video Analysis for Condition Reports

• Videos recorded during property inspections are sent to Google's Gemini API servers for analysis
• Google does not use Gemini API data to train their AI models
• Google retains API inputs and outputs for up to 55 days
• Video data is processed to generate written condition report observations

For more information, see Anthropic's Privacy Policy and Google's Gemini API Privacy Policy.

Cookies and Analytics

Our website uses cookies to improve your experience and to collect analytics data.

PostHog

Our app uses PostHog for anonymised analytics to understand how features are used and to improve the service. This data does not personally identify you.

You can manage cookie preferences through your browser settings.

Children's Privacy

Propero is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy in the app
• Updating the "Last Updated" date
• Sending you an email notification for significant changes

Your continued use of Propero after changes take effect constitutes acceptance of the updated policy.

Additional Information for App Store

This Privacy Policy applies to the Propero mobile application distributed through the Apple App Store. Information about Apple's data practices can be found in Apple's Privacy Policy.