Your data stays yours

A rental runs on personal details. Your lease, your tenant’s name and number, the rent, the repairs, the receipts. When you move that into an app, you should know exactly what happens to it. So here it is, in one place, without the small print voice.

Your rent never passes through us

Propero never holds, transfers or manages rental money. Your tenant pays your bank account the way they always have, and Propero records what arrived and when. There’s no platform in the middle, and no balance sitting with us.

Stored in Australia

Your property records are stored on Google Cloud in Australia. A few of the services that power the AI features process data where those providers run them, and our Privacy Policy lists each one and where it is.

Never used to train AI

Propero uses AI from Anthropic and Google to answer your questions, draft replies and write up condition reports. Neither provider trains its models on the data we send. Anthropic keeps inputs and outputs for up to 30 days, and Google for up to 55 days, and then they’re gone. Your messages, property details and documents are never used to train AI models.

The assistant also only sees what it needs. It can read your rent, lease, expenses and maintenance records when you ask it to, and it doesn’t look at your photos or condition report videos unless you ask about them.

Nothing goes out without you

When a tenant writes to your property’s Propero Mail address, Propero drafts a reply. It stays a draft. You read it, change what you like, and it’s only sent when you press send. The same goes for condition reports: you approve everything before it’s shared.

Protected at every step

Your data is encrypted in transit and at rest, sign-in is secure, and access to it is limited to the people who need it to run Propero. Every request is checked before your records can be reached. We’ll be honest about one thing too: no system is perfectly secure, so we keep checking ours, and we ask you to keep your login to yourself.

What we don’t collect

Subscriptions are handled by Apple, so your card details for them stay with Apple. The analytics we use to improve the app are anonymised and don’t identify you. We don’t sell your information, and we don’t share it for anyone else’s marketing.

Leaving is simple

If you delete your account, we delete or anonymise your personal information within 30 days. The one exception is financial records, which Australian tax law can require us to keep for up to seven years.

You can ask to see, correct or delete what we hold at any time. Email hello@propero.app and we’ll reply within 30 days.

The short version

Your rent goes to you. Your records stay in Australia. Your data never trains anyone’s AI. And nothing reaches your tenant until you say so. The full detail is in our Privacy Policy, and if anything is unclear, ask us.

Propero is free for your first property. Get it on the App Store.